John Elliott, Managing Director, explains why customer service is so important for house builders and how Millwood Designer Homes maintain their excellent reputation.
Moving home is an important, yet extremely stressful time in anyone’s life. Housebuilders have a responsibility to ensure that everyone’s buying experience is as smooth as possible, from start to finish. As a whole, the housebuilding industry is about much more than bricks and mortar – customer service plays just as important role. Recent research from the Federation of Master Builders found that UK homebuyers are over twice as likely to be happy with their new residence if a small or medium-sized house builder constructed it.
The homebuying process for a second-hand property and a new build home are very different. Unlike a pre-owned home, new builds come with a buying ‘experience’, whereby an entire team of advisors and specialists are available as oppose to just the one estate agent. Show homes are available to view at developments, giving potential purchasers a good idea of what fits their needs as well as giving helpful design ideas if you are stuck for inspiration!
At Millwood, customer service is of the utmost importance to our business and we aim to make sure the home buying process is plain sailing and enjoyable for our customers. Recent in-house statistics issued in 2017, confirm 98% of our customers would recommend Millwood to a friend. When it comes to buying a new home, both trust and reputation play a vital factor and work hand-in-hand for buyers. Nowadays, customers will stay loyal to a company if they have good reason to and we have seen a number of customers return to purchase their second Millwood home! The high-quality product and overall buying experience encourages our customers to remain loyal.
Word of mouth is also an important tool in the housebuilding industry. It is always excellent to hear, that some of our customers have recommended us to friends and family, as a testimony to the Millwood product and service. Our sales team are a hands-on, experienced group of friendly and helpful individuals that aim to ensure that any experience with Millwood is always worth taking about!
Going above and beyond customer expectation is important to us. Recently, on a very busy moving day at Woodlands View in Hastings, we hired a local tea and coffee van to visit the development and provide all of the new residents’ free sweet treats, to celebrate moving into their new homes. Our dedicated team do all they can in order to make our new residents’ new house feel like a home, as soon as they arrive on the development and ensure that the process is excellent from start to finish.
Don’t just take our word for it, please visit our Customer Testimonials page on the website to find out what our customers say about their experience with Millwood: https://www.millwooddesignerhomes.co.uk/about-mdh/customer-testimonials/.