Customer Service

We're settling in really well. We genuinely love the house - maybe even more than we thought we would. A few little snagging things but that's to be expected obviously. 

The girls are also enjoying life here. I think they're a little apprehensive about school in a few weeks, but then we're meeting up with one or two of the neighbours' kids so they have familiar faces when they do start. 

We are definitely happy customers. Thanks again for all your help and for being so great during the process. 

Ann has a great vibe of not only being on top of everything but also a very approachable, easy-going manner, she answered all of our questions very quickly and made us feel that nothing was too much trouble.

Our own selling process was a challenge and didn’t run to schedule, but she made us feel calm and without worry at the buying end.
Her reassuring and kind approach, whilst also keeping things on track is everything we could have hoped for, and it has been a real pleasure. In fact, everyone we have dealt with on-site at Elivia has been a tremendous credit to the brand.

Our purchase wasn’t an easy one. Due to family problems and selling our old home to buy our new home, it was emotionally and physically draining, but I can honestly say that you were amazing with us from start to finish. 

There were times I really didn’t feel that we were going to get our new home, but with Pauline’s help, we achieved it. She stood by us all the way and was so patient with us. I will be eternally grateful for her support. 

Since moving in, she continues to be there for us. I even like to pop in and have a little chat. Pauline has been so welcoming, even after our purchase, and that really does show what a lovely person she is.

We viewed a lot of properties during our search, many of them new builds, and we were so impressed with the way Jordan handled our enquiries. She really stood out from other agents we met. She was friendly, knowledgeable, etc, but she was also approachable and honest in her responses, help, and advice. She wasn't pushy in the slightest which was quite refreshing. We'd buy from her again in a heartbeat.

They just stand out compared to other house builders. I was pleasantly surprised what I got in terms of quality with the price that I paid.

I think the whole experience has been good, things such as the site manager knows us by name and will make a point of saying hello. It is not just the sales people, which is often what lacks the most, the contact after completion often goes. We have had snags on the way such as the heating but everything has been sorted so there was nothing to put me off, everyone on site is friendly enough.

What you get as standard is really good. The design of the house is interesting and different. The layout has been clearly thought out, it's spacious and modern.

I think the development is nicely designed and very aesthetically pleasing. I like the size of the development, it's not too busy and there's not much light pollution because there aren't any streetlights. The houses come with well-sized gardens. There's also a play area for the children with lots of green areas and trees around.