1. Information Collected by Millwood
a) Millwood collects information when you read or download information from the Site (IP Addresses and Cookies)
We will collect information generated by your visit to the web site. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser and operating system used to access the Site; the date and time you access the Site; the pages you visit; and if you visited the Site from another website, the address of that website.
Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing the Site. For example, the cookie will store login details and information relating to Your Millwood user preferences.
For further information about cookies and how to manage your cookies, please visit www.allaboutcookies.org. This link is to another website and is opened in a new window. Millwood are not responsible for the content of the www.allaboutcookies.org website.
b) Millwood collects information when you send Millwood an enquiry or email
By sending us an enquiry or email message, you may be sending us personal information such as your name, address, email address and other associated information.
c) Millwood collects information when you register on the Site
By registering on the Site we will collect some basic details from you such as your name, address, telephone number and email address, together with non-mandatory details such as the criteria for your property search and your occupation.
2. How do we use your Information?
Generally, Millwood may appoint suppliers, sub-contractors or agents in order to provide you with the service that you have requested and Millwood may pass your information on to any of Millwood ‘s approved suppliers, sub-contractors or agents for this purpose. Examples of this service include following up on enquiries or provide further information on Millwood products (including by phone, email, SMS, post or fax) and agents engaged to show you around Millwood ‘s properties. These third parties have access to your personal information in order to perform the functions but may not use it for any other purpose.
If you ask us to, Millwood will also use your details to send you information about products and services which may be of interest to you. More specifically Millwood will use your personal information as follows:
a) When you read or download information from the Site (IP Addresses and Cookies)
We may collect and store information collected from cookies for statistical purposes. Millwood may use this information to provide you with a more personal service and assist analysing Site traffic and usage. However, this information does not identify you personally and will not be used by Millwood, unless you register with us.
b) When you send Millwood an enquiry or email
We may store this information supplied by you in order to respond to your request or otherwise reply to the subject of the enquiry or email only. Remember that email is not necessarily secure against interception. If your communication is very sensitive you might want to send it by postal mail instead.
c) When you register on the Site
The personal details collected from you are stored electronically and can be accessed by Millwood. You are not obliged to give us any personal information in order to use the Site, but access will be limited to the general information section of the Site if you choose not to register.
When you register your details on the Site you will be given the option to choose how you prefer to be contacted. We can provide you with information on properties and/or development which you are interested in, and other products, services, future developments, special offers which match the criteria that you have provided or which may be of interest to you. You can choose whether Millwood can contact you with this information.
In accordance with Data Protection Act 1998, Millwood follows strict security procedures in the storage and disclosure of information that you have given us. Millwood has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.
4. Data Retention
If you submit your details for the purposes of enquiring about a property and/or a development the personal information collected by Millwood on the Site will be held for the period of time that the development which you enquired about is on sale, plus an additional month thereafter (the “Time Period”). If you ask for your details to be applied to a new development the Time Period will begin again.
If you submit your details for any other reason then your personal information may be held for a different period of time. Please see the online form for the length of time that your data will be retained.
5. Communications and Announcements from the Site
a) Promotional updates
Millwood may contact registered users who have chosen to be contacted by us and provide information on properties and developments selected by you and on products, services, future developments, special offers which match the criteria specified by you on registration or which may be of interest to you.
b) Service announcements
It may be necessary for Millwood to send a service announcement email to users of the Site if for example the service is temporarily suspended for maintenance. These communications will be sent to all users of the Site, but will not be promotional in nature.
6. Your Rights
a) Access to your personal data
You have the right to ask for a copy of the information held by us in our records. You also have the right to require us to correct any inaccuracies in your information. Please contact Millwood at firstname.lastname@example.org.
You have the right to ask Millwood to remove your personal information from our mailing lists via email or telephone.
7. Improvements to the Site
Millwood are committed to providing the best service and information possible to you. We are therefore continually seeking ways of improving and upgrading the Site, and reserve the right to make changes to the Site and the way we process information collected from it. Millwood is nevertheless committed to continue to respect the privacy and preferences of all users of this Site.
For more information contact:
Millwood Designer Homes Ltd
Tonbridge, Kent. TN9 1HA
tel: 01732 770991, fax: 01732 770997