In these days when customer satisfaction rarely seems to be a priority, it’s especially satisfying to know that 100% of our customers in 2014 were willing to recommend Millwood to their best friend, according to market research and training specialist “In-house”. The results of its survey showed that customers were not only satisfied with the quality of their Millwood home but also the service that we have provided. This is the fourth year running that we have been awarded such a prestigious accolade and goes to prove how much our customers mean to us.
Although the difficulties of the last few years have made companies more determined to sell, even if it is to the detriment of customer satisfaction, Millwood has never forgotten that the customer must always come first.
In-house’s result is testament to our commitment to deliver the high quality product and service that today’s demanding homebuyers expect.
As a family-run business, we have always believed in giving our customers a truly personal service. We have worked hard to build a reputation for producing quality homes, that would count for nothing if we did not also work hard to build a reputation for excellent customer service. In today’s market there’s a lot of competition and we think Millwood’s balanced approach and commitment to every aspect of the service we supply has helped us to stand out from the crowd.
Achieving high satisfaction levels is becoming increasingly important, as a home is the largest commitment most people will ever make, not just financially but emotionally, too.
Designing and building the perfect home is not easy. Every home we build and every new location that it is built in poses its own problems that we have to deal with. But we thrive on the challenge and our strong commitment and dedication from everyone involved throughout the entire process – from building to after-care – means that we are all fully focussed on what’s important – a place you can truly call your home. And we will help make the entire buying process as easy and enjoyable for you as possible.
You can see what our customers say about their Millwood experience.
“We had looked at a few properties in the area, but as soon as we viewed Millwood’s property in Langton Green, we were immediately impressed with the location and quality of the build. We were delighted with the excellent service that we received from Millwood and couldn’t believe how quickly we managed to exchange on the property. We would definitely recommend Millwood Designer Homes as we couldn’t have wished for a better experience.” Mr & Mrs Adams
“As soon as we entered this stunning development, it was love at first sight. We were impressed with how well designed it was and the fact there is such an eclectic mix of homes, creating a really lovely community to live in. On top of that, the quality of the houses is expectional, with beautiful modern interiors. The two-bedroom apartment we looked at was perfect and we knew that St Augustine’s Park was the place for us.
Although we had not heard about Millwood before we visited the development, we would certainly recommend them to friends and family as we have been thoroughly impressed with our entire buying experience and absolutely love our new home.” Mr & Mrs Seary
“We started looking about four years ago but never found anywhere that ticked all the boxes. We knew that we wanted to buy new and out of all the developments we have looked at over the years, the Millwood ones really were a cut above the rest and Dundori was no exception. The homes are built around a cul-de-sac surrounded by greenery to create a secluded small community but unlike many other developments we looked at, the homes have not been built on top of each other, giving you a sense of space and privacy. We loved the pretty open aspect at the front of the house and very impressed with the high specifications inside. The home has been built to the highest quality and everything has been finished immaculately, from the door handles and light fittings to the superb fully-fitted designer kitchen. We really couldn’t have asked for more.
We are so pleased to have found Dundori and have no doubt that new builds are the best. The customer service we have received from Millwood has been absolutely marvellous, they have helped to make the entire moving process as easy as possible. After four years of searching, we are so pleased to have finally found the perfect home.” Sandra & Ron Maynard
“We had our hearts set on finding a home in Felbridge. We eventually found a property we liked the look of and on our way to view it, drove past Dundori. We noticed Millwood’s sign and decided to take a peek. In comparison to the property we intended to view, we much preferred the intimate size of the Dundori development and its layout – it really is a hidden gem. After visiting the Show Home we were so impressed with the quality of the build and the internal finish, that we decided to buy one of the three bedroom terraced houses there and then. It offered everything we needed – a quiet location and a beautiful home with spacious rooms for living.” Andrew & Penelope Rose
David Quick , who runs a property investment business in East Sussex, has recognised the quality of Millwood Designer Homes on more than one occasion. Not a stranger to the Millwood brand, David saw a great investment opportunity after discovering one of their earlier developments close to his home. Twelve years later, recognising the potential of the surrounding area and quality of homes on the development, David purchased a garden apartment with private carport at Woodlands View, The Ridge, Hastings.
“I originally bought a Millwood home 12 years ago. It was a traditional 15th century Yeoman-style farmhouse with private jetty on the Sovereign Harbour development in East Sussex. I lived close to the development and just spotted it one day. It seemed a natural choice to invest in such a unique, high quality home, an opportunity I could not resist. Like Sovereign Harbour, the decision to purchase at Woodlands View was instinctive and it has proven to be right by the speed of reservations.” Mr Quick